Note: This FAQ is provided for informational purposes only and does not constitute a binding agreement. All transactions between Roots and its customers are governed exclusively by the terms of a Purchase Order accepted in writing by Roots. Nothing in this FAQ should be construed as creating, modifying, or supplementing any contractual obligation.
To set up a wholesale or distributor account, you may register online through our Distributor Portal or contact our customer support team for assistance.
Single-unit sample orders are accepted at Roots.
Bulk blank orders have a minimum order quantity of 12 units.
Sample orders are accepted at Roots and are billed at 25% off MSRP.
Samples are returnable within 30 days of invoicing.
All sample orders become final sale after the 30-day period.
To return samples, please contact your sales representative to obtain a Return Authorization number (RA#) and return instructions.
Samples must include proper documentation and exterior labeling to be accepted and credited by Roots.
Prices reflect the wholesale rate available at the time of order.
All prices are subject to change without notice.
To order products, the Purchaser must submit a Purchase Order (PO) to Roots. All transactions are governed exclusively by the terms of the applicable Purchase Order accepted by Roots.
Purchase Orders are subject to Vendor acceptance. Upon acceptance, the Vendor will confirm the PO and provide a shipping date.
Once accepted, a Purchase Order may not be cancelled or revised unless both parties agree in writing.
Customers may apply for credit terms of up to Net 30 days.
Please contact your sales representative to apply for credit terms.
Goods generally ship from the Roots Distribution Centre in Bolton, ON. Specific shipping terms, including risk of loss and title transfer, are as set out in the applicable Purchase Order.
Roots will ship using its preferred carrier account and bill the customer unless otherwise specified on the Purchase Order.
Shipping and handling rates are determined on a case-by-case basis, depending on order size, destination, and delivery timeline.
Roots can ship using customer-provided shipping accounts. We have daily pick-ups from FedEx and Canpar. Other courier services may require 1–2 additional business days, as pick-ups must be scheduled.
Purchase Orders for blank goods or samples submitted before 11:00 AM EST will ship from the Roots Distribution Centre within two (2) business days. Timelines are estimates and may be subject to change; please confirm with your sales representative
Please contact your sales representative for production and shipping timelines on custom goods.
Products embellished by Roots are subject to a ±5% quantity variance.
If firm final quantities are required, this must be clearly specified on the Purchase Order.
Any manufacturer defects or order discrepancies must be reported in writing within 5 business days of receipt.
Products are packaged in the Vendor’s customary manner: bulk packed (no individual polybags).
All payments must be made in currency agreed-upon terms on the customer’s account.
“Country of Origin” refers to the country in which a product is manufactured.
This information is available on each product page.
Please note that Country of Origin information is subject to change at any time.